We want you to receive the journal in good condition. This page explains what happens if something goes wrong.
Digital (PDF) copies
Because a digital issue is delivered instantly and in full, a PDF order cannot be cancelled or refunded once the download has been accessed.
If the file will not open, is incomplete, or you were charged but never received a download link, contact us and we will either restore your access or refund you in full.
Printed copies
If your printed copy arrives damaged, misprinted, or is the wrong issue, tell us within 7 days of delivery and we will send a replacement at no cost. Please keep the packaging and send a photograph of the damage — it helps us take the matter up with the courier.
If you would like to cancel a printed order, contact us before it is dispatched and we will cancel it and refund you in full.
Payments that did not go through
If your UPI payment was debited but your order was not confirmed, send us the 12-digit UPI reference (UTR) number. We will trace the payment and either confirm the order or refund the amount.
How refunds are paid
Refunds are sent back to the UPI account the payment came from. Once approved, they normally reach you within 5 to 7 working days.
How to make a claim
Email support@mansur.com or call / WhatsApp +91 94720 59441 with your order number and a short description of the problem.